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Return and Refund Policy

Effective Date: March 10, 2026

At The Contractor Tools, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the return and refund guidelines below.

Return Window

You may request a return within 30 days of delivery.

To be eligible for a return, items must meet the following conditions:

  • Item must be new, unused, and unopened
  • Item must be in its original packaging
  • Item must include all original accessories and documentation

Returns that do not meet these conditions may be rejected.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale items
  • Custom or made-to-order products
  • Used or opened products
  • Any product not in its original condition

All custom and made-to-order items are final sale.

Change-of-Mind Returns

Returns for change-of-mind may be accepted if the product is:

  • New
  • Unopened
  • Unused

A restocking fee of up to 20% of the product selling price will be deducted from the refund.

Customers are responsible for return shipping costs for change-of-mind returns.

Damaged or Defective Items

To report a damaged, defective, missing or incorrect item, email sales@thecontractortools.com within 30 days of delivery and provide:

• Your order number
• Product name
• Product SKU
• A description of the problem
• Clear photographs or videos of the product
• Clear photographs of the external and internal packaging 

Return Destinations & Fulfillment Model

Direct-to-Manufacturer Returns: Because our catalog consists of commercial-grade jobsite equipment shipped directly from specialized manufacturing facilities, all physical returns must be routed directly back to the authorized manufacturer or regional distribution center that fulfilled the order (such as Abaco Machines or GAR-BRO fulfillment centers).

No Unscheduled Deliveries: To ensure proper freight receiving, dock access, and serial-number inspection, returns cannot be sent to our corporate administrative office (17 Viamede Crescent, North York, ON) and will not be accepted without an active RMA.

RMA & Regional Return Address Issuance: Once your return request is approved by our support team, you will receive an official Return Merchandise Authorization (RMA) along with the specific authorized manufacturer warehouse address, freight carrier instructions, and Bill of Lading (BOL) paperwork corresponding to your product.

Exchanges

Exchanges may be available for qualifying items with manufacturer approval.

Please note:

  • Some items may not be eligible for exchange once shipped
  • Exchanges depend on product availability

To request an exchange, please contact our support team.

Refund Processing

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds are processed within 14 business days after inspection
  • Refunds will be issued to the original payment method
  • All qualifying returns are subject to a flat 20% restocking fee

Processing times may vary depending on your bank or payment provider.

Return Shipping Costs

  • Customers are responsible for return freight, postal, and carrier transit expenses on returned equipment.
  • Initial shipping and logistical fees paid at checkout are non-refundable.

How to Request a Return

To start a return, please contact our customer support team:

Please include:

  • Your order number
  • Product SKU
  • Reason for return
  • Photos/videos (if applicable)