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Return and Refund Policy

Key Return Details

  • Returns accepted within 30 days of delivery

  • Refunds issued within 14 business days after inspection

  • A restocking charge of up to 20% may apply

  • Returns are handled by mail only

  • Return shipping labels are the downloadable and printable.

  • Customers are responsible to arrange and pay for their own return shipping, unless the return is approved due to damage, defect, or an error on our part

  • Return destinations vary by brand and will be shared after approval

At The Contractor Tools, we work closely with our manufacturing partners to ensure a fair and consistent return experience while maintaining product integrity and quality standards.

Returns Guidelines

Return Eligibility

A product may qualify for return if all of the following conditions are met:

  • The item remains unused and unopened

  • Original packaging is intact

  • All included parts, manuals, and accessories are returned

Return Period

  • Return requests must be submitted within 30 calendar days from the date of delivery

  • If a product page lists a different return policy, that policy takes precedence

Order Verification

  • Returns must include a valid order number or proof of purchase

Items Not Eligible for Return

The following items cannot be returned:

  • Products that show signs of use or have been opened

  • Custom-manufactured or made-to-order items

  • Clearance or final-sale merchandise

  • Items labeled as non-returnable

  • Products restricted by manufacturer return policies

How to Start a Return

1. Request Approval

To begin a return request, contact our support team:

Please include your order number, the product name, and the reason for your return.

2. Return Authorization

  • Approved requests will receive Return Merchandise Authorization (RMA) instructions

  • The correct return address will be provided, as locations differ by manufacturer

3. Return Shipping

  • Customers are responsible for return shipping costs, except in cases of confirmed defects or shipping damage

  • We recommend using a trackable and insured shipping method

  • Original outbound shipping charges are non-refundable

Refunds

Refund Approval

  • Returned items are inspected upon arrival

  • You will be notified once your return is approved or denied

Refund Issuance

  • Approved refunds are sent to the original form of payment

  • Processing occurs within 14 business days following inspection

  • Additional posting time may depend on your financial institution

Restocking Charges

Standard Restocking Policy

  • A restocking fee of up to 20% may be applied to eligible returns

  • The fee is deducted from the refund amount

Restocking Fee Exceptions

Restocking fees may be waived if:

  • The item arrived damaged

  • The product was defective on arrival

  • An incorrect item was shipped due to our error

To qualify, photo or video evidence is required.

Submitting Evidence

Please email documentation to sales@thecontractortools.com, clearly showing the issue and referencing your order number.

Refund Delays

If your refund has not appeared:

  1. Review your bank or card account

  2. Contact your payment provider for processing updates

  3. Reach out to us if further assistance is needed

Product Exchanges

  • Exchanges are available for qualifying items with manufacturer approval

  • Certain items may not be eligible for exchange, once shipped

Damaged or Defective Deliveries

Please inspect shipments immediately upon receipt.

  • Report visible damage within 24 hours of delivery

  • Email photos or videos of the product, packaging, and SKU to sales@thecontractortools.com

  • Approved claims may result in repair, replacement, or refund at no additional cost

Order Cancellations

Prior to Shipment

  • Orders may be canceled without penalty before shipment

  • Contact us as soon as possible to request cancellation

After Shipment

  • Shipped orders cannot be canceled

  • Returns may be requested after delivery per this policy

Custom & Made-to-Order Products

  • Once production begins, custom and made-to-order items are final sale

  • These items cannot be canceled or refunded

Warranty Coverage

  • Warranty terms vary by manufacturer

  • Details are available on individual product pages

  • Shipping damage must be reported promptly and is not covered if reported late

Contact Details

For questions regarding this Returns & Refunds Policy, please contact:

Business Name: 17265956 Canada Inc. (doing business as The Contractor Tools)

EIN Number: 98-1878979

Email: sales@thecontractortools.com

Phone: 1-888-902-4532

Business Address: 17 Viamede Crescent, North York, ON, M2K 2A7, Canada

Hours of Operation: Monday-Friday, 9AM - 5PM (EST)