At The Contractor Tools, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the return and refund guidelines below.
Return Window
You may request a return within 30 days of delivery.
To be eligible for a return, items must meet the following conditions:
- Item must be new, unused, and unopened
- Item must be in its original packaging
- Item must include all original accessories and documentation
Returns that do not meet these conditions may be rejected.
Non-Returnable Items
The following items are not eligible for return or refund:
- Sale items
- Custom or made-to-order products
- Used or opened products
- Any product not in its original condition
All custom and made-to-order items are final sale.
Change-of-Mind Returns
Returns for change-of-mind may be accepted if the product is:
- New
- Unopened
- Unused
A restocking fee of up to 20% of the product selling price may be deducted from the refund.
Customers are responsible for return shipping costs for change-of-mind returns.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 30 days of delivery.
You must provide:
- Photos or videos of the product
- Photos or videos of the packaging
- The product SKU
Send this information to:
Once verified, we will provide instructions for replacement or refund.
Return Address
Returns are not accepted at our office address. Approved returns will be directed to the correct supplier warehouse based on product brand and order number.
Exchanges
Exchanges may be available for qualifying items with manufacturer approval.
Please note:
- Some items may not be eligible for exchange once shipped
- Exchanges depend on product availability
To request an exchange, please contact our support team.
Refund Processing
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds are processed within 14 business days after inspection
- Refunds will be issued to the original payment method
- Any applicable restocking fees (up to 20%) will be deducted
Processing times may vary depending on your bank or payment provider.
Return Shipping Costs
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
How to Request a Return
To start a return, please contact our customer support team:
- Email: sales@thecontractortools.com
- Phone: +1-888-902-4532
- Contact Form: https://www.thecontractortools.com/pages/contact-us
Please include:
- Your order number
- Product SKU
- Reason for return
- Photos/videos (if applicable)
Company Information
- Website Name: The Contractor Tools
- Company Name: 17265956 Canada Inc. (doing business as The Contractor Tools)
- Address: 17 Viamede Crescent, North York, ON, M2K 2A7, Canada
- E-Mail: sales@thecontractortools.com
- Contact Us: here
- Phone: +1-888-902-4532
- Business Number: 775100035 RC0001
Customer Service Opening Hours:
- Monday to Friday: 9 am - 5 pm
- Saturday and Sunday: Not working
- Time Zone: Eastern Standard Time
🕒 Response Time: We respond within 24–48 hours.