At The Contractor Tools, your satisfaction is our priority. We offer a 30-Day Return Policy to ensure peace of mind with your purchase. Please review the details below.
Order Cancellations
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Before Shipment: Orders may be cancelled free of charge if the item has not yet shipped. Please contact us immediately at sales@thecontractortools.com or call 1-888-902-4532.
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Custom or Made-to-Order Items: These products cannot be cancelled once production has begun, as they are built specifically for your order.
Returns
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Customers have 30 days from the date of delivery to initiate a return.
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All returns require a Return Authorization (RA). Please contact us to receive instructions and the correct return address. (Return addresses may vary by brand or manufacturer.)
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Products must be unopened, unused, and in original packaging. Additional restocking fees (typically 20–25%) may apply depending on the manufacturer.
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Customers are responsible for return shipping costs unless otherwise stated on the product page.
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Please review our Shipping Policy (https://www.thecontractortools.com/pages/shipping-policy) for delivery inspection requirements that apply to all returns.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5–10 business days back to your original payment method.
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If replacing the product with another item, we may be able to reduce or waive restocking fees depending on the manufacturer.
Damaged or Defective Items
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Please inspect your order upon delivery. Any visible freight damage must be noted with the carrier at the time of delivery.
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Damages must be reported within 24–48 hours of delivery with photos of the product and packaging. Email details to sales@thecontractortools.com so we can process a claim on your behalf.
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Claims made after this window may not be eligible for coverage. Please see our Shipping Policy (https://www.thecontractortools.com/pages/shipping-policy) for additional freight guidelines.
Warranties
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All products are covered by manufacturer warranties, which vary by brand.
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Warranty coverage ensures you will receive a fully functional product as intended.
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Warranty claims should be made directly with the manufacturer unless otherwise instructed.
Exchanges
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If you would like to exchange your product, please contact us to confirm eligibility.
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Customers are responsible for any return and re-shipping costs unless otherwise stated.
Important Notes
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Returns without an RA number will not be accepted.
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Freight and shipping fees are non-refundable once the order has shipped.
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BOGO or promotional items must be returned together to qualify for a full refund.
Contact Information
The Contractor Tools
Phone: 1-888-902-4532
Email: sales@thecontractortools.com
Customer Service Hours: Mon–Fri, 9:00 AM – 5:00 PM EST