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Return and Refund Policy

Effective Date: March 10, 2026

At The Contractor Tools, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the return and refund guidelines below.

Return Window

You may request a return within 30 days of delivery.

To be eligible for a return, items must meet the following conditions:

  • Item must be new, unused, and unopened
  • Item must be in its original packaging
  • Item must include all original accessories and documentation

Returns that do not meet these conditions may be rejected.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale items
  • Custom or made-to-order products
  • Used or opened products
  • Any product not in its original condition

All custom and made-to-order items are final sale.

Change-of-Mind Returns

Returns for change-of-mind may be accepted if the product is:

  • New
  • Unopened
  • Unused

A restocking fee of up to 20% of the product selling price may be deducted from the refund.

Customers are responsible for return shipping costs for change-of-mind returns.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 30 days of delivery.

You must provide:

  • Photos or videos of the product
  • Photos or videos of the packaging
  • The product SKU

Send this information to:

sales@thecontractortools.com

Once verified, we will provide instructions for replacement or refund.

Return Address

Do not send returns to our office address. Once your return request is approved, we will provide the correct return warehouse address and instructions by email. Returns sent without prior authorization or to the office address may be refused.

Exchanges

Exchanges may be available for qualifying items with manufacturer approval.

Please note:

  • Some items may not be eligible for exchange once shipped
  • Exchanges depend on product availability

To request an exchange, please contact our support team.

Refund Processing

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds are processed within 14 business days after inspection
  • Refunds will be issued to the original payment method
  • Any applicable restocking fees (up to 20%) will be deducted

Processing times may vary depending on your bank or payment provider.

Return Shipping Costs

  • Customers are responsible for return shipping costs
  • Shipping costs are non-refundable

How to Request a Return

To start a return, please contact our customer support team:

Please include:

  • Your order number
  • Product SKU
  • Reason for return
  • Photos/videos (if applicable)