To place an order:

1. Browse our website and select the product you want to purchase.
2. Click Add to Cart.
3. Proceed to checkout.
4. Enter your shipping and payment information.
5. Confirm your order.

Once the order is completed, you will receive an order confirmation email.

Orders are processed quickly after they are placed. If you need to modify or cancel your order, please contact us as soon as possible.

While we will do our best to accommodate your request, we cannot guarantee changes once an order has been processed or shipped.

After your order ships, you will receive a shipping confirmation email with a tracking number.

You can use the tracking number to monitor your delivery status.

If you need help locating your tracking information, please contact our support team.

We currently ship to:

• Canada
• United States

At this time, we do not offer worldwide shipping.

Estimated delivery times:

• Canada: 7–10 business days
• United States: 7–10 business days

Orders are fulfilled through our authorized
supplier and distribution network depending on the product brand, inventory
location, and shipping destination.

Orders are typically processed within 1–3 business days before shipment.

Orders placed on weekends or holidays will be processed on the next business day.

Yes. Once your order ships, a tracking number will be sent within 24–48 hours.

Some products may ship from different supplier warehouses, so items from the same order may arrive separately.

No. We currently ship only to physical addresses.

We offer free shipping on all orders.

We accept returns within 30 days of delivery for eligible items.

Returned products must be:

• New
• Unused
• Unopened
• In their original packaging

Yes. The following items are non-returnable:

• Sale items
• Custom or made-to-order products
• Used or opened items

A restocking fee of up to 20% of the product price may apply to approved returns.

• Customers are responsible for return shipping costs
• Shipping costs are non-refundable

Once the returned item is received and inspected, refunds are processed within 14 business days.

Refunds are issued to the original payment method.

If your item arrives damaged or defective, please contact us within 30 days of delivery.

Please include:

• Photos or videos of the product
• Photos of the packaging
• Product SKU
• Your order number

Send this information to:

sales@thecontractortools.com

A: We accept following payment methods:

• Visa
• Mastercard
• American Express
• Discover
• JCB
• Diners Club
• Union Pay
  Google Pay
• Apple Pay
• Shop Pay

All transactions are securely processed through PCI-compliant gateways.

All prices on our website are listed in United States Dollars (USD) unless otherwise specified at checkout.

For orders shipped to our supported destinations (Canada and the United States), any applicable customs duties or import taxes that we are responsible for collecting are included in the product price. Customers will not normally be required to pay additional customs duties or import taxes upon delivery. If an unexpected customs-related issue arises, please contact our customer support team for assistance.

If you have any questions or need assistance, please contact us:

• Website Name: The Contractor Tools
• Company Name: 17265956 Canada Inc. (doing business as The Contractor Tools)
• Address: 17 Viamede Crescent, North York, ON, M2K 2A7, Canada
• E-Mail: sales@thecontractortools.com
• Contact Us: here
• Phone: +1-888-902-4532
• Business Number: 775100035 RC0001

Customer Service Opening Hours:

• Monday to Friday: 9 am - 5 pm
• Saturday and Sunday: Not working
• Time Zone: Eastern Time (ET)

🕒 Response Time: We respond within 24–48 hours.