At The Contractor Tools, we aim to deliver your order safely and efficiently. This Shipping Policy explains our processing times, delivery estimates, shipping charges, and what to expect after placing an order.
Shipping Locations
We currently ship to the following countries:
- Canada
- United States
At this time, we do not offer worldwide shipping.
Orders must be delivered to a physical address. We currently do not ship to PO Boxes.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are processed Monday through Friday (excluding holidays).
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Shipping Time Estimates
Estimated delivery times are as follows:
- Canada: 7–10 business days
- United States: 7–10 business days
Delivery times are estimates and may vary depending on product availability, supplier location, and shipping carrier operations.
Shipping Methods
Orders are fulfilled through our authorized supplier and distribution network, depending on the product brand, inventory location, and shipping destination. Because different suppliers may handle fulfillment, shipping carriers may vary depending on the product and delivery location.
Shipping is provided using standard shipping services only.
At this time, express or priority shipping is not available.
Shipping Costs
We provide free shipping on all orders.
Tracking Information
Once your order has been shipped, a tracking number will be provided within 24–48 hours.
You can use the tracking number to monitor the status and delivery progress of your shipment.
Multiple Warehouse Shipping
Products may be shipped from multiple authorized distribution locations depending on product availability. As a result:
- Orders containing multiple items may arrive in separate packages
- Delivery times may vary slightly between items
Customs, Duties, and Taxes
Any customs duties, import taxes, or additional fees are included in product prices.Â
Delayed Shipments
While we strive to deliver orders within the estimated timeframe, shipping delays may occasionally occur due to:
- Carrier delays
- Customs processing
- Weather conditions
- High shipping volumes
If your package has not arrived within the expected timeframe, please contact our support team. Our team will assist you in tracking and resolving the issue.
Damaged, Missing, or Incorrect Items
If your order arrives damaged, defective, or missing items, please contact us within 30 days of delivery.
You may be asked to provide:
- Photos or videos of the product
- Photos of the packaging
- Your order number and product SKU
Send this information to:
Our team will review the issue and assist with a replacement or appropriate resolution.
Undeliverable Packages (Return to Sender)
If a package cannot be delivered due to:
- Incorrect shipping address
- Failed delivery attempts
- Refused delivery
The package may be returned to the sender by the shipping carrier.
If this occurs, our support team will contact you to arrange reshipment, which may require additional shipping fees.
To avoid delays or additional charges, please ensure that your shipping address is correct at checkout.
Local Pickup or Local Delivery
At this time, local pickup and local delivery are not available.
All orders must be shipped to the customer's provided shipping address.
Contact Information
If you have any shipping questions, please contact us:
- Website Name: The Contractor Tools
- Company Name: 17265956 Canada Inc. (doing business as The Contractor Tools)
- Address: 17 Viamede Crescent, North York, ON, M2K 2A7, Canada
- E-Mail: sales@thecontractortools.com
- Contact Us: here
- Phone: +1-888-902-4532
- Business Number: 775100035 RC0001
Customer Service Opening Hours:
- Monday to Friday: 9 am - 5 pm
- Saturday and Sunday: Not working
- Time Zone: Eastern Standard Time
🕒 Response Time: We respond within 24–48 hours.