At The Contractor Tools, we are committed to ensuring your order arrives safely and on time. Please review the details of our shipping process below.
Order Processing
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All orders are processed within 1–3 business days after payment is confirmed.
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If an item is backordered, we will contact you immediately. Customers may cancel backordered items free of charge before shipment.
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Once your order is processed, you will receive an order confirmation email followed by tracking details when available.
Order Shipment & Tracking
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Most in-stock items ship within 3–5 business days.
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Tracking details will be sent via email within 24 hours of shipment. If you do not receive tracking within 6 business days, please contact us at sales@thecontractortools.com
Shipping Methods & Delivery Options
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Standard (Curbside Delivery) – Free on most orders. Delivery is made to the curb at your address. Typical transit time is 5–15 business days after shipment.
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Threshold Delivery – Item is brought onto your porch, garage, or sheltered area.
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White Glove Delivery – Includes delivery into your room of choice, minor assembly, and removal of packaging. Additional charges may apply.
Freight Shipping (Large/Heavy Items)
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Freight deliveries require an appointment. The carrier will contact you directly to schedule.
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Someone must be available to inspect, receive, and sign for the delivery.
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Please inspect your items on delivery and note any damage with the carrier before signing. For damage claims, see our Returns & Refunds Policy (https://www.thecontractortools.com/pages/return-and-refund-policy).
Shipping Regions
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We currently ship across the United States and Canada.
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Remote or rural areas may require longer transit times or additional fees.
Address Changes
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If your order has already shipped, we will do our best to accommodate address changes.
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Any additional carrier fees resulting from an address change are the customer’s responsibility.
Estimated Shipping Times
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Most items ship within 3–5 business days and deliver within 5–15 business days.
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Shipping times are estimates and not guaranteed. While delays may occur due to carriers or manufacturers, we will assist you in tracking and resolving any issues.
Damages & Claims
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Please inspect your order upon delivery. If your item arrives damaged, defective, or incomplete, notify us within 48 hours at sales@thecontractortools.com with photos of the product and packaging.
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Claims reported after this window may not be eligible for coverage. See our Returns & Refunds Policy (https://www.thecontractortools.com/pages/return-and-refund-policy) for further details.
Contact Information
The Contractor Tools
Phone: 1-888-902-4532
Email: sales@thecontractortools.com
Customer Service Hours: Mon–Fri, 9:00 AM – 5:00 PM EST